Shipping Policy

Effective Date: 19/10/2025

At Gaffar Market Online we strive to deliver your favorite professional hair and beauty products safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our Website www.gaffarmarket.online

1. Shipping Coverage

We deliver across India through trusted courier and logistics partners.
Certain remote or restricted locations may have limited service availability.

2. Order Processing Time

Orders are typically processed within 24–48 business hours after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timelines

Metro Cities: 2–5 business days
Non-Metro / Tier 2 & 3 Cities: 4–7 business days
Remote Areas: 7–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Prepaid Orders: Free shipping above [₹3999]; standard shipping charges apply below the minimum order value.
Cash on Delivery (COD): Additional COD charges may apply.
Bulk/B2B Orders: Shipping costs may vary based on order size, weight, and location.

5. Order Tracking

Once shipped, you will receive a tracking ID via email/SMS/WhatsApp to track your order.
Tracking details may take up to 24 hours to reflect after dispatch.

6. Failed Deliveries

Our courier partners will attempt delivery 2–3 times. If undelivered, the package will be returned to us.
Re-shipping charges may apply for re-delivery requests.

7. International Shipping

Currently, we deliver only within India. For international shipping requests, please contact our team directly.

8. Damaged or Missing Items

If you receive a package that is damaged, tampered, or missing items, please report it to us within 48 hours of delivery at [admin@gaffarmarket.online/8810434325] with photos/videos.
Claims raised beyond this period may not be eligible for replacement/refund.

9. Contact Us

For any shipping or delivery-related queries, please reach out to:

Gaffar Market Online
500, Tota Ram Street, Gaffar Market, Karol Bagh, N Delhi 110005
Email: admin@gaffarmarket.online
Phone: 8810434325