SHIPPING Policy
Effective Date: 19/10/2025
At Gaffar Market Online we strive to deliver your favorite professional hair and beauty products safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our Website www.gaffarmarket.online
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1. Shipping Coverage
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We deliver across India through trusted courier and logistics partners.
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Certain remote or restricted locations may have limited service availability.
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2. Order Processing Time
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Orders are typically processed within 24–48 business hours after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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3. Delivery Timelines
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Metro Cities: 2–5 business days
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Non-Metro / Tier 2 & 3 Cities: 4–7 business days
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Remote Areas: 7–10 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
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4. Shipping Charges
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Prepaid Orders: Free shipping above [₹3999]; standard shipping charges apply below the minimum order value.
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Cash on Delivery (COD): Additional COD charges may apply.
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Bulk/B2B Orders: Shipping costs may vary based on order size, weight, and location.
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5. Order Tracking
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Once shipped, you will receive a tracking ID via email/SMS/WhatsApp to track your order.
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Tracking details may take up to 24 hours to reflect after dispatch.
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6. Failed Deliveries
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Our courier partners will attempt delivery 2–3 times. If undelivered, the package will be returned to us.
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Re-shipping charges may apply for re-delivery requests.
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7. International Shipping
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Currently, we deliver only within India. For international shipping requests, please contact our team directly.
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8. Damaged or Missing Items
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If you receive a package that is damaged, tampered, or missing items, please report it to us within 48 hours of delivery at [admin@gaffarmarket.online/8810434325] with photos/videos.
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Claims raised beyond this period may not be eligible for replacement/refund.
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9. Contact Us
For any shipping or delivery-related queries, please reach out to:
Gaffar Market Online
500, Tota Ram Street, Gaffar Market, Karol Bagh, N Delhi 110005
Email: admin@gaffarmarket.online
Phone: 8810434325
REFUND Policy
**Effective Date:** [19/10/2025]
At Gaffar Market Online, we value your trust and aim to provide you with the best quality professional hair and beauty products. To ensure transparency and customer satisfaction, we have outlined our **Return & Refund Policy** below.
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## 1. Eligibility for Returns
You may request a return if:
* The product delivered is **damaged, defective, or incorrect**.
* The product is **unused, unopened, and in its original packaging**.
* The return request is initiated within **7 days** of delivery.
**Please Note:** For hygiene and safety reasons, we **do not accept returns** on personal care, hair color, or opened beauty products unless they are damaged or incorrect.
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## 2. Non-Returnable Items
* Products purchased on **sale, promotions, or clearance**.
* Opened or used products.
* Gift cards, vouchers, or digital products.
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## 3. Return Process
1. Contact our Customer Support team at admin@gaffarmarket.online/8810434325/WhatsApp within 7 days of delivery with your order details and reason for return.
2. Our team will review your request and provide approval along with return instructions.
3. Once approved, return the product securely packaged to the address provided.
4. Upon receipt and inspection, we will notify you of the status of your return.
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## 4. Refunds
* If approved, refunds will be processed to your **original payment method** within **7–10 business days**.
* Shipping charges, if any, are **non-refundable**.
* In case of Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit.
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## 5. Replacement Policy
* In case of damaged or incorrect products, you may opt for a **replacement instead of a refund** (subject to availability).
* Replacement requests must also be raised within **7 days** of delivery.
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## 6. Cancellations
* Orders can be cancelled **before shipment** only. Once dispatched, cancellation is not possible.
* In case of cancellation, refunds (if prepaid) will be processed within **7 business days**.
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## 7. Contact Us
For return, refund, or replacement assistance, please reach out to us:
Gaffar Market Online
500. Tota Ram Street, Gaffar Market, Karol Bagh, N Delhi 110005
Email: admin@gaffarmarket.online
Phone: 8810434325